Platform Disclaimer
1. Not an Estate Agent
Mastande is not registered with the Property Practitioners Regulatory Authority (PPRA) under the Property Practitioners Act 22 of 2019. We earn no commission on any tenancy.
2. No Verification of Listings
We do not verify property descriptions, landlord authority, or municipal by-law compliance.
⚠️ Tenants must NEVER pay a deposit before viewing a room in person and signing a lease.
- Always view in person before committing
- Request proof the landlord is authorised to let the property
- Insist on a written lease and confirm the deposit is in an interest-bearing account (Rental Housing Act)
- Report suspicious listings to safety@umastande.co.za or SAPS on 10111
3. Rental Housing Tribunal Contacts
| Province | Contact |
|---|---|
| Gauteng | 011 355 4000 |
| Western Cape | 021 483 5020 |
| KwaZulu-Natal | 031 336 5300 |
| Eastern Cape | 040 609 3200 |
| Legal Aid SA (all provinces) | 0800 110 110 (free) |
| SAPS (emergency) | 10111 |
4. Reporting Concerns
Report fraudulent, discriminatory or illegal listings via safety@umastande.co.za. We investigate within 24 hours.